1) How much will this cost me?
Each job is unique, therefore it is necessary for a qualified service technician to diagnose the problem and provide you with a written estimate.
2) Could my job exceed the written estimate?
Occasionally a job will exceed the original estimate due to unforseen problems. However, if this does happen we will discuss the changes with you and your written authorization is required prior to performing any additional work.
3) Do you have a trip charge?
Unlike many companies, Drains R Us never has a trip charge within our service area. We provide you with a free on-site no obligation estimate.
4) Can I get same day service?
We provide 24 hour service and can usually get to your project within the same day. However, there may be some rare circumstances that limit our schedule.
5) How soon can I get somebody out here?
We try to provide 1 hour service for emergencies, or we will schedule your appointment to your convenience within a three hour window.
6) Do you charge more for emergencies or for after hours and weekends?
No. Unlike other companies, we are open for service 24/7 and the same honest rate applies no matter when your need arises.
7) Do you work on boilers?
Many times people will confuse their water heater for a boiler. We do work on water heaters however we refer boiler service to another reputable company.
8) When is payment due. Do you provide financing?
We receive payment upon completion of each job.* We do not offer financing for our services.
9) What forms of payment do you accept?
We accept cash, checks, Mastercard, Visa, Discover and American Express.
9) Are you insured?
Yes. We are fully covered by a commercial general liability policy.
10) How long have been in business?
We have been servicing the Denver metro area for over 10 years and have a field-working master plumber on staff.
11) What is your service area?
Our service area boundaries are Longmont on the North, Castle Rock on the South, Elizabeth on the East and Evergreen on the West.
*Some larger jobs may require a deposit.